This is how you submit a support request at Qualtrics Support Center. For security reasons login is required.
1. Login to Qualtrics Support Center
- In Qualtrics choose the ‘question mark’ icon in the right upper corner of your screen:
- In the next screen choose ‘Contact support’
Alternatively, use this direct link:
2. Choose ‘Sign in with SSO’
- Don’t enter username and password yet, but choose ‘Sign in with SSO’
- In the next screen:
Fill in Organisation ID: leidenuniv > Choose Continue
3. Log in
- You are being redirected to the University Leiden login page.
Log in using your ULCN-credentials.
4. Describe your request
Answer the following questions:
- ‘What is your support request about?’
Choose ‘I have a different support request’. - Select a Product
Choose ‘Survey Platform’ - How would you like to contact us?
Choose your preferred contact method.
In the following screens describe your request with as much info as possible.