When in doubt, contact the IT servicedesk!

We understand that navigating the University video systems and services can sometimes be a bit daunting. With this blog we hope to make a number of things a little less confusing. Please come back frequently to read up on new system functionality, procedures and other updates.

When in doubt, contact the IT servicedesk! They will register your call and make sure your request or question reaches the correct person. You can get in contact with them by phone (071 527 8888) or by email (helpdesk@issc.leidenuniv.nl).

If the IT servicedesk cannot help you straight away they will forward you request to a faculty video coordinator. This person is in charge of handling all the Kaltura and weblecture related requests for their faculty.

Please refer to this list to see who your faculty’s video coordinator is.

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