“I Cannot Request Books!”

Symptoms:

  • You select a Library you want your book to be delivered to. After clicking on the library name, the tab goes white and nothing else happens.
  • You click on “Request”, nothing happens.

Solution:

Your browser must be configured to accept third-party cookies to avoid issues while requesting books from Leiden University Libraries’ Catalogue.

  • If you have installed a Privacy plugin (Privacy Badger, Disconnect, etc.) consider disabling it when visiting the Catalogue.
  • Enable third-party cookies. Please follow these browser-specific instructions:

Google Chrome

To enable cookies in Google Chrome (PC):

  • Select the Chrome menu icon Chrome Setting.
  • Select Settings.
  • Near the bottom of the page, select Show advanced settings.
  • In the “Privacy” section, select Content settings.
  • Select Allow local data to be set (recommended).
  • Select Done.

To enable cookies in Google Chrome (Mac):

  • Open Chrome preferences click on Settings, then Show Advanced Settings.
  • Under Privacy, click on Content Settings.
  • Make sure “Block third-party cookies and site data” is not checked
  • If your browser is not listed above, please refer to your browser’s help pages.

To enable cookies in Google Chrome (Android):

  • On your Android device, open the Chrome app Chrome.
  • At the top right, tap More More and then Settings.
  • Tap Site settings and then Cookies.
  • Next to “Cookies,” switch the setting on.
  • To allow third-party cookies, check the box next to “Allow third-party cookies.”

Safari

To enable cookies in Safari (Mac):

  • Go to the Safari drop-down menu.
  • Select Preferences.
  • Click Privacy in the top panel.
  • Under ‘Block cookies’ select the option ‘Never.’
  • For increased security, once you have finished using the site, please change the Privacy setting back to Always.

To enable cookies in Safari (iPhone/iPad):

  • Open your Settings.
  • Scroll down and select Safari.
  • Under Privacy & Security, select ‘Block Cookies.’
  • Select ‘Always Allow.’

Mozilla Firefox

To enable cookies in Mozilla Firefox 3.x (PC):

  • Click Tools > Options.
  • Click Privacy in the top panel.
  • Select the checkbox labeled ‘Accept cookies from sites.’
  • Select the checkbox labeled ‘Accept third-party cookies.’
  • Click OK.

To enable cookies in Mozilla Firefox 2.x (PC):

  • Click Tools > Options.
  • Click Privacy in the top panel.
  • Select the checkbox labeled ‘Accept cookies from sites.’
  • Click OK.

To enable cookies in Mozilla Firefox 1.x (PC):

  • Click Tools > Options.
  • Click Privacy in the top panel.
  • Click the Cookies tab.
  • Select the checkbox labeled ‘Allow sites to set cookies.’
  • Click OK.

To enable cookies in Mozilla Firefox (Mac):

  • Go to the Firefox drop-down menu.
  • Select Preferences.
  • Click Privacy.
  • Under Cookies, select the option ‘Accept cookies from sites.’

Microsoft Internet Explorer

To enable cookies in IE 7:

  • Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  • Double-click the Internet Options icon .
  • Click the Privacy tab.
  • Click the Advanced button.
  • Select the option ‘Override automatic cookie handling’ under the Cookies section in the Advanced Privacy Settings window.
  • Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies.’
  • Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (Note: if you select the ‘Prompt’ option, you’ll be prompted to click OK every time a website attempts to send you a cookie.)
  • In the Internet Options window, click OK to exit.

You may need to restart your browser to proceed.

Still having problems?

Please contact us through “Ask a Librarian“, we will be happy to assist you further!

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